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HELP & FAQS

Have a burning question in need of answers? Browse our FAQ or send us a message for help.

FAQs

Ordering

Can I edit or cancel my order?

In most cases, once an order is placed, we move quickly to ensure timely processing and shipping. This means that, unfortunately, we are unable to accommodate changes or cancellations after an order has been confirmed. We kindly ask our customers to carefully review their orders, including shipping addresses and product selections, before completing the purchase.

However, we understand that mistakes can happen, and we may be able to assist with order edits if the request is made promptly after placing the order. If you need to make changes or have any concerns about your order, please reach out to our customer service team immediately through Contact Us. We'll do our best to assist you within the limited timeframe available for order modifications.

What if I want to speak to someone?

We want to speak to you too! Please feel free to contact us with any questions, concerns, or feedback.

How do I return a product?

Shipping

What countries do you ship to?

At the moment, we ship exclusively Australia-wide. However, watch this space! We're actively exploring opportunities to expand our shipping destinations. Keep an eye on our socials for any changes in our shipping availability.

For more information on shipping visit here.

How long will it take to receive my order?

Where do orders ship from?

Your order will be hand picked and shipped from our warehouse in Perth, Western Australia.

About Loyal Nutrition

What makes Loyal Nutrition different from other supplement suppliers?

At Loyal Nutrition, we put quality, transparency, and community at the forefront of everything we do. Our founders handpick supplements from elite brands, ensuring that each product is rigorously tested for quality and efficacy. We don't just stock products for the sake of it – we believe in each item we offer.

Moreover, our loyalty program, a cornerstone of our brand, is designed to reward our repeat buyers generously. We're not just selling supplements; we're building a community of like-minded individuals dedicated to their fitness journey.

In a world where choices are abundant, Loyal Nutrition is your go-to destination for supplements backed by authenticity, quality, and a genuine passion for fitness. We're not just a brand; we're a community that values your journey and is committed to helping you achieve your fitness goals.

Where is Loyal Nutrition based?

Loyal Nutrition is proudly Perth owned and operated! Our founders and HQ warehouse reside in sunny, beautiful Western Australia.

Our warehouse is located at: Unit 4, 16 Calabrese Avenue, Wanneroo, WA, 6065

I want Loyal Nutrition to stock my products

Thank you for your interest in working with Loyal Nutrition! Please drop us a line on our contact page for all collaboration and stockist enquiries.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.